The Apex difference is a result of our process, our people and our metrics-driven results. We have the people, processes and metrics in place to analyze, prioritize and strategize in making the smartest technology decisions for your business.
1) We Look at the Big Picture
Apex will identify your current technology issues and opportunities and institute a plan to address the risks and maximize the opportunities.
2) Detailed and Meticulous Onboarding
We allocate our resources up front so you don’t have to allocate yours. Our “Simple to Switch” proven onboarding process makes it easy and efficient to switch MSP providers – a smart technology move.
3) We Benchmark Technology Against Best Practice Standards
We benchmark your technology against industry standards and Apex’s best practices. Our approach to continual standards alignment helps to identify risks and pitfalls that may adversely affect your business. With our proprietary benchmarking process, we have years of data for comparison.
4) Create a Roadmap/Plan for Your Business
We create a multi-year plan that aligns with your business planning cycle and supports your business and technology initiatives. The detailed roadmap is derived from the hard data gathered from our fully vetted benchmarking process.
We only hire the best top-tier individuals who pass a rigorous evaluation and onboarding training that includes the famed Wonderlic Cognitive Ability Test that is often given to NFL players to measure their ability to make critical decisions under pressure. Our CommandLink teams are highly qualified technicians who receive continual education programs to remain sharp. With the caliber of the people we hire, we’re able to solve problems faster, more efficiently and provide a higher level of service to every customer.
Our “Today Not Tomorrow” corporate culture says it all. Our teams are given the skills and resources to proactively guide our clients through best practice standards and reduce the frequency of incidents that stand in the way of business growth and success.
Our Metrics-driven Results
We drive down noise that negatively impacts your business through a unique process to identify the patterns and chronic issues and solve them at the root cause. Our business model is based on a proven process with defined metrics that deliver measurable results. Our recommendations are based on facts from the benchmarking score cards, not gut reactions. Each service delivery area of our CommandLInk managed services program has a distinct set of metrics and objectives associated with each role in the program.