Q. What are “managed IT services”?
Q. What is the difference between “managed services” and “professional services”?
Q. What is a “solution package”?
Q. What solution packages does Apex IT Group offer?
Q. How do I know which managed IT services solution package is right for my business?
Q. What should I look for in a solution package?
Q. What should I look for in a managed services provider?
Q. What are “managed IT services”?
A. Managed IT services are outsourced to a third party called a managed services provider (MSP). The MSP can provide remote 24/7 monitoring, live help desk services, asset inventory management, remote backup services and more. They can even include technology vendor management and executive reporting. Services are generally provided under a long-term contract, which enables the client to budget for IT and then leave IT concerns in the MSP’s hands.
Q. What is the difference between “managed services” and “professional services”?
A. Managed services are usually provided with a fixed monthly fee. Professional services are usually project based. Historically, professional services have been contracted for network set-up, server installation, network upgrades and similar tasks. Increasingly, these tasks are being folded into comprehensive, proactive managed services packages.
Q. What is a “solution package”?
A. A solution package is a bundled set of services for a fixed monthly cost, which makes it easier to manage your IT budget.
Q. What solution packages does Apex IT Group offer?
A. Apex IT Group offers a range of custom-tailored solution packages to meet your needs: Standard, Advanced and Premium.
Q. How do I know which managed IT services solution package is right for my business?
A. Our Standard Solution Package is best suited for businesses that don’t require a large IT department. Our Advanced Solutions Package is ideal for companies that have invested a significant amount of time and resources into their IT needs. Our Premium Solution Package offers the ultimate level of care, covering all your IT needs. Our consultants can help you select and tailor the best package for your needs and budget.
Q. What should I look for in a solution package?
A. First, make sure the solution package includes the specific services you want to outsource. Make sure that there are no hidden costs. For example, all solution packages from Apex IT Group include free anti-virus licensing.
Q. What should I look for in a managed services provider?
A. Lots of MSPs have technical know-how. You want to find one that will take the time to get to know your business and how technology fits into your operations. Find a consultant that is objective, who can make unbiased recommendations. Make sure that the MSP takes a proactive approach to preventing IT issues that can create downtime and lost productivity. Apex IT Group has a proven record of success helping small- and mid-sized businesses achieve their IT goals, reduce operating costs and improve productivity.