Apex IT Group

COVID-19

MESSAGE FROM OUR CEO

Dear Valued Business Partner of Apex IT Group:

I am writing to inform you that our teams are working around the clock to engage emergency response plans in order to operate in a safe, healthy and efficient manner to support the collateral impact of the COVID-19 pandemic situation.

We are prepared to execute tactical and operational plans to support the increased demands on your business technology needs during this emergency situation. You can be certain that we are ready to support your organization’s technology needs in an orderly, timely, professional and friendly manner.

I have prepared a list of items to consider and actions we have undertaken in order to remain on target with the roll-out of our response plans.

COVID-19 FACTS

  1. COVID-19 is now a pandemic meaning a global outbreak of disease. While an epidemic is an outbreak of disease is one affecting many individuals through 1 or several communities, a pandemic is an epidemic that has spread over several countries or continents affecting a large number a people.

  2. COVID-19 is mostly spread by person-to-person contact. Respiratory droplets of an infected person can be spread through close contact with another individual.  Infection can also occur if a person touches an infected surface and then touches his or her eyes, nose, or mouth.

  3. Most common symptoms of COVID-19 include fever, cough, body aches, fatigue and shortness of breath.

  4. Populations that are at greater risk of contracting more serious illness from COVID-19 include older adults (60 years old and above) and those with chronic medical conditions such as heart disease, lung disease and diabetes.

  5. The virus outbreak has become one of the biggest threats to the global economy and financial markets.
RSS The Centers for Disease Control and Prevention (CDC)

RECOMMENDATIONS

Global efforts are focused on lessening the spread and impact of this virus.  Every individual is encouraged take measures to help minimize risk to our families and communities. These include:

1. Avoid close contact with people who are sick

2. Take everyday preventive actions

    • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
    • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
    • To the extent possible, avoid touching high-touch surfaces in public places – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
    • Wash your hands after touching surfaces in public places.
    • Avoid touching your face, nose, eyes, etc.
    • Clean and disinfect your home to remove germs: practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones)
    • Avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.
    • Avoid all non-essential travel including plane trips, and especially avoid embarking on cruise ships

3. Social Distancing

APEXITGROUP COVID-19 RESPONSE LIST

  1. We have enacted our Disaster Response Program in order to adapt to the increased demands of your business and employees who need technology to function. We will communicate important information and tactical plan details which affect your business operation real time as they come up or are discovered.
  2. We have assembled a Dedicated Task Force to help organize, prioritize and execute the strategic and tactical plans to support your business and technology needs.
  3. We are taking proper precautions to ensure our team members are safe, healthy and efficient in order to remain in position to provide you with world class support during the increased demands placed on our businesses by COVID -19.
  4. We are taking your unique IT needs into consideration when we develop our response plans.
  5. We are equipping all of our teams with resources in order to make sure we remain healthy, safe, secure and in position to handle the increased workload stemming from the impact of COVID-19 on each of our businesses and employees.
  6. We do not predict making any immediate change in the way your employees request service from Apex.
  7. We will operate in a business as usual mode with our teams on high alert and potential that you might experience slight delays in response and resolution.
  8. We will be leveraging our remote support and collaboration tools in order to provide maintenance services which keep your IT systems operational during the increased demand on systems. We will also be prepared to conduct meetings via web-based meeting and collaboration technology systems in order to keep business moving as required.
  9. We have emergency guidelines and procedures in place to make sure we can provide onsite support services when required.
  10. We are increasing our service team’s capacity and availability in order to focus on the high priority IT support needs of your organization.

There are a number of measures that we here at Apex IT Group are taking to ensure we manage to safely get through this situation while continuing to serve our community and customers effectively.  Most recently we have discovered cyber criminals are now exploiting this situation as we are learning about an increase in the breach attempts since the onset of the COVID-19 pandemic.   Apex IT Group has put together a task force with a strategic plan to proactively tackle the increasing complexities and technology challenges that your business may be confronting. 

We will continue to monitor the news and any reports or requirements from the CDC and local, state and federal governments. Our focus, dedication, and support are unwavering as we navigate these unique times. We hope you and your loved ones remain safe and healthy. Please know that as the situation continues to evolve, we’re working hard to minimize any disruptions to your business and daily living. 

Please be on the lookout for additional communication from me or our Leadership Team as our plans are executed. Please do not hesitate to contact me directly or any member of our teams. Keeping our clients businesses safe and operational is my #1 priority.

CUSTOMER CENTER

LIVE SUPPORT

To submit a support ticket online click on the ‘Client Login’ button on the right or Click Here.

Service Desk Hours of Operation:

Monday to Friday:
8:00 a.m – 6:00 p.m. EST

EMERGENCY SERVICE
& SUPPORT

Calls after 6:00 p.m. Monday through Friday, and on weekends and holidays, will be answered by our dispatch team. We will take your information, and then contact the on-call Service Engineer via phone and e-mail to begin resolving your service request.

CONTACT INFORMATION

Office Address:
525 Fellowship Road, Suite 300
Mount Laurel, NJ 08054

Sales: (877) 799-APEX (2739)
Fax: (866) 253-2690