Apex IT Group

MANAGED IT SERVICES OVERVIEW

A PROACTIVE APPROACH TO MANAGED IT SERVICES

“As the managed services provider market matures, CIOs should resist the urge to go with the lowest cost provider in favor of partners that understand your business and can help you achieve your strategic goals.”

CIO Magazine 6/30/17

MANAGED IT SERVICES OVERVIEW

At Apex, we offer a mature, metrics-driven approach to IT Services to companies who want to leverage technology to run their businesses more efficiently. We take the complexity out of IT management – streamlining IT operations and aligning services with your business plan. With our CommandLink Managed IT Services, we are more than an outsourced help desk — we are an extension of your business and share in your goals, successes and growth strategies. Our CommandLink Program provides world-class managed IT services through a proactive model – offered either as a full-service managed IT program or as a co-managed managed services model.

APEX MANAGED IT SERVICES BY THE NUMBERS:

  • 24/7/365 Emergency Service
  • 100% Same Day Response Rate
  • 0.25 Average Tickets Per User Per Month
  • 15 Minute Average Ticket Resolution
  • 0 Service Tiers (we don’t escalate issues, we resolve them)
  • CommandLink World Class Managed IT Support System

SCHEDULE A CONSULTATION

CUSTOMER CENTER

LIVE SUPPORT

To submit a support ticket online click on the ‘Client Login’ button on the right or Click Here.

Service Desk Hours of Operation:

Monday to Friday:
8:00 a.m – 6:00 p.m. EST

EMERGENCY SERVICE
& SUPPORT

Calls after 6:00 p.m. Monday through Friday, and on weekends and holidays, will be answered by our dispatch team. We will take your information, and then contact the on-call Service Engineer via phone and e-mail to begin resolving your service request.

CONTACT INFORMATION

Office Address:
525 Fellowship Road, Suite 300
Mount Laurel, NJ 08054

Sales: (877) 799-APEX (2739)
Fax: (866) 253-2690